Gross Family Plumbing LLC

The team was quick to respond to my calls and set up a time to check out my plumbing problem. After I described the issue and what needed to be fixed, they efficiently ordered the necessary parts and arranged the next appointment for my hot water heater repair. I received email and text updates about when Billy, the plumber, would be coming back. With the new management, they have become very professional and effective in handling repairs. Not only did they clean up the area after finishing the job, but they also took the time to explain the warranty and how to register it online in Salt Lake City. I would highly recommend their service.

Miguel is a lifesaver. I experienced a burst water pipe in my home, sadly it was situated between the street and the meter but thankfully within my basement and above ground. The water company directed me to seek a plumber's help, and luckily, I found Gross Family Plumbing LLC online. I reached out to Miguel and despite his tight schedule, he made room for me. He managed to rectify the issue within a quarter of an hour. As fortune would have it, he showed up when the water company was still around (they had to carry out an excavation and install a new valve and pipe in my yard). He was so prompt with the repairs that we were able to test the newly fixed pipe and restore the water supply instantly. Had it not been for Miguel and his flexibility, I would have been stuck without running water or heating for the entire weekend. His attitude was so kind and supportive, focusing on me as a customer and individual, rather than just trying to squeeze money out of me (an experience I've had with other plumbers). The level of service and attitude was a breath of fresh air. Miguel is top-notch and I would highly recommend him to anyone in need of plumbing services.

I experienced a problem with my laundry room's floor drain getting clogged. A plumbing service quickly came out, offered a free estimate, and got right to work. Billy and Miguel were very professional, answering all my questions in detail. They fixed the issue in just an hour! Their service was outstanding. I would certainly count on them again if necessary. They approach their work with great professionalism and give thorough answers to any inquiries. It was truly a great experience!

For the past 12 years, I've relied on Gross Family Plumbing LLC for all my plumbing needs. Billy has consistently provided me with top-notch and dependable service. They recently replaced a massive commercial water heater with two on-demand units. The task, which we anticipated would take a full day, was completed in half the time, leaving us extremely satisfied with the quality of their work. Although Gross Family Plumbing LLC might not be the most affordable, the fact that we never have to request a follow-up for any completed task makes them worth it. Furthermore, when it comes to urgent needs, they go above and beyond to accommodate them.

I recently had Gross Family Plumbing LLC take care of replacing three shower heads and some bathtub fixtures for me. They were quick to respond, kept me informed throughout the process, and were very professional. The job was done efficiently. At first, I wasn't quite satisfied with the shower head in the master bathroom. No worries, they came back quickly and made adjustments. When the flow still wasn't what I wanted, they returned promptly to tweak it again. Eventually, we decided that the shower head just wasn't what we were looking for. They quickly scheduled another visit, and we finally found the perfect fit! I have to say, Billy and Miguel were always professional and patient during the whole process. This isn’t my first experience with them, and I would gladly recommend their services! Top-notch team!

I've been a faithful patron of Gross Family Plumbing LLC for more than two decades. I've also suggested Billy (a team member) to numerous friends and neighbors. Billy is a fantastic plumber who has, over the years, guided me through fixing my own toilets whenever he thought it could save me some cash (instead of him making a home visit)! However, over this lengthy period, Billy has cleared my drains, fixed almost every toilet and sink, and has been excellent about responding to my sometimes frantic calls at any time of the day or night. He's a wonderful person and one of the most honorable plumbers I've ever known. I strongly advise reaching out to him when you're in need of a top-notch plumber in Salt Lake City!

I had been away from Salt Lake City for a short period and returned to find a minor leak in the cold water pipe connected to my washing machine. The leak had unfortunately seeped into our drywall and down into our crawl space, forcing us to shut off the house's water supply on a Sunday evening. With no water available, I was in a state of panic and quickly reached out to Gross Family Plumbing LLC the very next morning. Firstly, I was pleasantly surprised when Billy answered the call immediately - unlike other services where I had to leave a message. Secondly, Billy reassured me that he would arrive within the hour, and true to his word, he did! Thirdly, Billy and Miguel quickly identified the problem, fetched the necessary parts, and promptly fixed the leak. It was a seamless process, and I was impressed with the quality of the work done. I would certainly recommend them!

Just like many people, when my water heater malfunctioned, I needed a quick fix. I'm glad I contacted the right plumbing service for prompt and top-notch service. Miguel and his assistant Billy informed me they were running a bit behind schedule due to a prolonged task, a gesture I truly appreciated. Upon their arrival at my Salt Lake City home, they got straight to the job and replaced the water heater in a snap! I also had a garden hose faucet that had split due to freezing, and they took care of that as well. If you're in need of speedy and cost-effective plumbing service, these are the guys to call! I'll definitely reach out to them for any future plumbing problems, and I'm confident anyone reading this review will be glad they chose to call Miguel and Billy first. If it were possible to rate them more than 5 stars, I wouldn't hesitate!